Try becoming your own customer.
Business owners know too much about their own businesses.
That makes some problems almost invisible from the inside.
This free self-check helps you look at your business the way a stranger would. There's no score. It's for you.
The 2-minute self-check
Find
Search for the business without using its name. Does it appear for the problem and the location?
Understand
Can a stranger tell what the business does, who it is for and why it matters?
Locate
Can they actually find the entrance or the service area?
Contact
Is it obvious whether to use phone, LINE, WhatsApp, Facebook, email or a form?
Trust
Is there enough evidence to believe the business is real, experienced and suitable?
Act
Does the customer understand what happens next?
Write down every place where you hesitate. Fix the biggest one first, then run the check again.
Want a second pair of eyes?
If you like, send us the one point where you hesitated, on LINE or WhatsApp, and we'll tell you what we'd look at first. There's no form, and nothing to sign up for.
We ran the check on ourselves first.
Before asking other businesses to try it, we ran the same check on High Level Thai. It showed us things to improve, including how easy we were to find locally and how clearly we explained what we do.
When you want to look further
This check looks at how a customer finds you and gets in touch. The Business Read looks at the whole picture: what you want the business to achieve, and how your marketing, people and systems help or get in the way. It ends with one agreed priority and a practical plan.
20 minutes, to see whether it's worth looking properly.
Or, if a call is easier to arrange by message: